ONLINE REFUNDS & RETURNS POLICY; FOR THE ONLINE SHOP ONLY

We want you to be happy with your purchase, so if you’re not just return the item with proof of purchase and we’ll exchange or refund it.

Unless faulty, please let us know that you’re unhappy with your purchase within 14 days of receiving your goods. You will then have another 14 days after notifying us, to then return the item. The item will be refunded up to 14 days after being received.

Are there any products that can’t be returned?
We can’t offer any refunds or exchanges, unless faulty or not as described, on products which have been personalised for you, such as stationery or gifts.

Terms and Conditions

        1. If you’re unhappy with your purchase, please let us know at returns@lathamshome.com within 14 days of receiving your goods

        2. Goods must be sent back within 14 days of notifying us of your return.

        3. With proof of purchase refunds will be made to debit, credit or charge card used to purchase, the same will apply with PayPal.

        4. It is important that any unwanted item, unless faulty, is returned in a resalable condition. We’d expect this to mean that you’ve kept all original packaging and labels, and that it’s undamaged and unused.

        5. Where a product has been made to measure or personalised for you, unless faulty, we’re unable to refund or offer an exchange.

        6. For online purchases we’ll refund the standard delivery charge, provided you return the full order. If you are returning some of the items on your order, then we will only refund the cost of those items.

All returns are to be posted to:
Online returns
Lathams Home
64-66 High Street
Epping
Essex
CM16 4AE